**UPDATED APRIL, 2024: This is now Chase Media Solutions
Figg is a spitfire growth organization in the credit card advertising space. One of their biggest challenges was servicing their clients’ requests for campaign feedback as it related to KPIs. Typically, this process was a spreadsheet created at a point in time upon request from the client.
My job was to help to transform this process into a real-time digital experience — without spreadsheets.
Define scope of scale of the project with c-suite and other key stakeholders. Align and break the work up into consumable items, stack ranked and tied to delivery milestones.
Explore concepts that may achieve our goals. Get high enough fidelity for articulating ideas to roadshow, get feedback and aligment on through rounds of interaction prior to any high fidelity work.
Design and deliver hand-off assets for development by producing high fidelity interfaces with an updated design system from the approved concepts that were explored. Test various flows and features in market to validate.
Getting an idea of scope and scale. Planning out a roadmap.
Put together concepts and flow diagrams together. Have workshops to align and get feedback. Iterate and move forward accordingly.
Putting high fidelity hand-off assets together.
Built in Figma using their latest features at the time.
Built in Figma using the design system and low fidelity wires as guidelines.
Working alongside a super awesome BA, both he and I were able to put together in 3 months a net new concept for Figg's customer portal.
